Refund Policy

Effective October 26, 2026

Spocs is a digital download that can't be returned once you have it, so sales are generally final after the file has been downloaded. We still want you to be treated fairly, so we will give a full refund in these cases:

We will refund you if

• You were charged twice or charged by mistake for the same order.
• You never downloaded it and you ask within 14 days of purchase.
• It won't run on a system that meets the stated requirements, you contact us within 14 days of purchase, and we can't fix the problem within 7 days of hearing from you.

We won't refund

• A change of mind after downloading.
• Any warning, suspension, ban or other action a game publisher takes against your account (see Terms, section 4).
• The Software stopping working, in part or in full, because of a game update more than 14 days after purchase.
• Purchases where the license was ended for breaking our Terms, for example by sharing or reselling it.

Your consumer rights and Stripe

Orders are processed by Stripe as the merchant of record. Stripe applies any cooling-off period or refund right that consumer law in your country gives you, and may also issue a refund within 60 days of purchase in some cases, for example to resolve a problem before it becomes a chargeback. Nothing in this policy limits rights you have under the law where you live.

How to ask for a refund

Open a support ticket in our Discord server and tell us the email address you used at checkout, the purchase date, and a short description of the problem. Use a private ticket, not a public channel. If you can't use Discord, email [email protected] from the address you used at checkout. Approved refunds go back to your original payment method, usually within 5 to 10 business days, and your license ends when the refund is issued.

Please contact us before opening a chargeback. Most problems are faster to fix through a ticket, and disputes opened without contacting us first may be handled as described in our Terms.